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If the order has not been shipped yet, customers can contact us to change their order. However, if the order has already been shipped, the customer will need to return it for a refund or exchange.

Delivery times vary depending on the shipping method selected and the customer's location. Customers can check estimated delivery times during the checkout process.

No, we do not have a physical store, we are exclusively an online store.

We currently accept payment by credit and debit cards. We do not accept PayPal or any other third-party websites due to some internal issues.

Yes, our website uses secure encryption technology to protect customer's sensitive information and ensure that all transactions are safe and secure.

All transactions on our website are processed in US dollars (USD). If a customer's credit or debit card is issued in a different currency, the card issuer will convert the charge to the customer's local currency at the current exchange rate.

If an order has not yet been shipped, customers can contact customer service to request changes or cancel the order. However, if an order has already been shipped, it will need to be returned for a refund or exchange.

Shipping costs vary depending on the customer's location, and the shipping method selected. Customers can view the cost of shipping during the checkout process before placing their order.

Delivery times vary depending on the shipping method selected and the customer's location. Customers can check estimated delivery times during the checkout process.

Yes, we do offer international shipping to almost all countries!

Absolutely! Please track your order by placing the order number in our tracking system, or if that does not work, please use our partner Parcelsapp.

If the order has not been shipped yet, you can contact us to change your shipping address. However, if the order has already been shipped, you will need to contact the carrier directly to request a change.

Customers may be responsible for paying additional taxes or customs fees for their international order. These charges vary depending on the country and the value of the order.

Yes, we do offer expedited shipping options for customers who need their order sooner. Customers can select an expedited shipping method during the checkout process.

If a customer receives a damaged item, they should contact customer service immediately and provide pictures of the damage. We will then process a claim with the carrier and either issue a refund or replace the item.

Customers can initiate a return by contacting our customer service team and requesting a return authorization number. Please make sure to read our Refund Policy before initiating a return.

Our return policy allows customers to return items within 30 days of purchase for a full refund or exchange. Items must be in new, original and unused condition with all tags attached.

Yes, items purchased on sale can be returned within the same timeframe and under the same conditions as regular priced items.

Once we receive the returned item, it typically takes about 7-10 business days to process the return and issue a refund or exchange.

Refunds will be issued in the original form of payment. If the item was a gift, the refund will be issued to the original purchaser.

Yes, customers are responsible for the cost of return shipping.

Yes, we offer exchanges for items of equal or lesser value within 30 days of purchase.

Our guarantee ensures that customers are completely satisfied with their purchase. If for any reason you are not satisfied with your purchase, you can return it within 30 days for a full refund.

Our guarantee is valid for 30 days from the date of purchase.

Customers can initiate a guarantee claim by contacting our customer service team and requesting a return authorization number.

All items sold on our store are covered under our guarantee, as long as they are returned in the same condition as received, with all original packaging and tags attached.

Once we receive the returned item, it typically takes about 7-10 business days to process the claim and issue a refund or exchange.

Cutify is a company that sells adorable cute products that are designed to bring joy and happiness to our customers. We offer a wide range of items that are sure to put a smile on anyone's face. With an emphasis on quality, cuteness, and affordability, Cutify is the perfect place to find the perfect gift for yourself or a loved one.

Cutify is committed to sustainability, by using eco-friendly materials, implementing ethical production methods, and continuously seeking ways to reduce our environmental impact. We strive to be a responsible business that makes a positive impact on the planet.

Yes, Cutify is always looking for talented and motivated individuals to join our team. You can visit our website or social media for current job opportunities or send your CV and a cover letter to our recruitment department for future consideration.